Evaluation of the effect of an innovative automated text messaging service on patient experience in day-case hand trauma surgery

Hand trauma makes up a significant proportion of the acute caseload of plastic surgery departments in the UK. At least 1.36 million hand injuries are assessed in Accident and Emergency (A&E) departments each year and approximately 2425 patients per 500,000 population require specialist care [1,2]. Our unit runs a full hand trauma list every day treating several thousand patients per year. Despite high demand for services, there is limited operating capacity in most units, increasing pressure on the operating teams.

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