In this opinion piece, the author discusses the concept of service guarantees and how they could be used in the field of health care to strengthen an organization's culture of service excellence and elevate individual and team accountability to perform the service well and create trust-based relationships with patients. A real-world example of such a guarantee is presented.
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Medicine by Alexandros G. Sfakianakis,Anapafseos 5 Agios Nikolaos 72100 Crete Greece,00302841026182,00306932607174,alsfakia@gmail.com,
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Medicine by Alexandros G. Sfakianakis,Anapafseos 5 Agios Nikolaos 72100 Crete Greece,00302841026182,00306932607174,alsfakia@gmail.com,